BelleVoeu Studio ("we," "us," or "our") is deeply committed to upholding the privacy, confidentiality, and security of all personal data provided by visitors, customers, and couples using our website (bellevoeu.com) and our digital wedding stationery products. This comprehensive Privacy Policy outlines how your personal information is collected, processed, securely stored, and protected in compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), UK Data Protection Act, and global data privacy standards.
1. Information We Collect and How It Is Gathered
When you browse our storefront, create an account, purchase digital wedding templates, or correspond with our customer support team, we may collect the following categories of data:
- Customer Contact Details: Full name, billing email address, phone number (if provided for SMS delivery), and country of residence.
- Transaction Records: Order identification numbers, purchased template names, date and time of transaction, and payment confirmation status.
- Payment Information: We do not collect or store full credit or debit card numbers on our servers. All financial transactions are processed securely through certified, PCI-DSS Level 1 compliant payment service providers including Stripe and PayPal.
- Technical and Usage Data: Internet Protocol (IP) addresses, browser type, operating system, device screen resolution, referring URLs, and interaction timestamps collected via anonymized analytics cookies.
2. Purpose and Legal Basis for Data Processing
We process your personal information under the following legitimate legal bases:
- Contractual Performance: Generating and delivering your instant Canva template access links and purchase invoices.
- Customer Care: Answering inquiries, troubleshooting file access, providing design assistance, and issuing authorized refunds.
- Security and Fraud Prevention: Protecting our website against automated cyber threats, abusive crawling, and unauthorized payment activity.
- Legal Compliance: Complying with tax reporting, international sales record-keeping, and legal requests from judicial authorities.
3. Data Sharing and Third-Party Disclosures
We do not sell, rent, lease, or monetize customer personal information to any third parties or marketing brokers. We share data strictly with trusted infrastructure partners essential to operating our storefront:
- Hosting and Infrastructure: Vercel Inc. and Google Cloud Firebase for secure, encrypted cloud hosting and content delivery.
- Payment Processors: Stripe Inc. and PayPal Holdings for secure payment authorization and fraud detection.
- Web Analytics: Anonymized performance monitoring through Microsoft Clarity and Google Analytics to optimize page load speeds.
4. Data Retention, Security, and Storage
All personal data is encrypted in transit using Transport Layer Security (TLS 1.3) and encrypted at rest using enterprise-grade AES-256 standards. We retain purchase records only as long as necessary to satisfy contractual obligations, customer support needs, and statutory tax requirements. Anonymized analytics records are purged on a rolling 12-month schedule.
5. Your Privacy Rights (GDPR & CCPA)
Regardless of your geographic location, BelleVoeu Studio grants you full control over your personal records:
- Right of Access: You can request a complete copy of all personal data held about you.
- Right to Rectification: You may request corrections to inaccurate or outdated contact information.
- Right to Erasure: You may request permanent deletion of your customer data from our active systems.
- Right to Restriction: You may request that we limit processing of your personal data under certain circumstances.
6. Contact Our Data Protection Officer
To exercise any of your privacy rights, file a data inquiry, or ask questions regarding our privacy practices, please contact our designated Data Protection Officer at: abarri.ilyas@gmail.com. All requests are acknowledged within 24 business hours.